Aloha United Way 211 Aloha United Way Answers the Call CALL VOLUME BY CATEGORY NEARLY A THIRD OF REQUESTS FROM KŪPUNA 68.4% of housing rela ted requests Over % 60 were for rental 29 assistance 32% 24.4% 14% 12% 9.5% 53.7% of food-rela ted 67% Under 60 requests were for assistance buying food *4% unavailable HOUSING OTHER HEALTH FOOD UTILITIES & SHELTER & COVID 128,808 Pageviews on auw211.org in 2021 62.2% 34.8% Female callers Male callers *3.0% unavailable 211 is operated by AUW and 88,288 The AUW 211 is the only service of its kind. requests made Database includes to AUW 211 more than 4,000 • Four of the top 10 websites referring resources and traffic to AUW211.org are local and state DID YOU growing government websites KNOW? • Every time a new COVID-19 change Kūpuna is announced, traffic and calls increase. 43% of comprise nearly • Natural disasters result in higher education a third of all 211 call volume. requests are users. Kūpuna Call Center for school was initially designed to supplies. address COVID-19 needs, but offers much more. AUW 211: A COMMUNITY RESOURCE AUW211.ORG is available online for our entire community to access and search. The new search site was launched in 2022. REAL-TIME DATA DISASTER RESPONSE COVID-19 RESPONSE Community members, non-profits, AUW’s 211 is a member of VOAD The COVID-19 Pandemic has government agencies and the business or Voluntary Organizations Active required rapid response, flexibility, community can view and search data in Disaster. When emergencies and compassion. Our 211 Specialists in close to real-time. That means occur, we respond. We are the adapt to an ever-changing better response and coordination conduit for emergency services environment to give the most accurate of efforts. There is no dashboard and act as the primary referral information and resources available. or resource like it in Hawai‘i. center during any type of crisis. auw211.org hawaiidata.org/211data